Frequently Asked Questions

Absolutely! We provide services to everyone, even if the booking is made by someone else. The car reservation process is straightforward, making it easy to book a ride for your friends or family

Spotting our driver is simple. Our chauffeur will await you at the designated location, holding a sign with your name on it. Upon booking a ride with us, you will receive an email outlining the exact meeting spot where the British Airport Transfer chauffeur will greet you.

Identifying our driver is straightforward. Upon arrival at your hotel, the driver will await you in the lobby. While your hotels concierge will notify you of the pick-up, the driver will also have a name board with your details to prevent any confusion.

If you are unable to find our British Airport transfer chauffeur upon arrival, please contact our live helpline for assistance in locating the driver. Although our drivers are given specific instructions to be at the predetermined meeting spot, should there be any mix-up, our 24/7 helpline is always available to assist you!

Clearance times differ between domestic and international flights. For domestic journeys, the process usually takes between 15-30 minutes. However, for international flights, it might range from 45-60 minutes.

All quoted prices are all-inclusive, as we dont add hidden fees. Our standard rates cover both meet and greet services and car park fees. Additionally, we provide a complimentary 30-minute wait period in case of any delays upon your arrival. If customers schedule their pick-up for 45 minutes post-flight arrival, we extend our complimentary waiting time to 75 minutes post-arrival. After that, waiting time charges apply based on our terms and conditions.

For more details on waiting time fees, please check: https://www.british-airport-transfer.com/terms-conditions/

The British government has established set fees for vehicles entering the Low Emission Zones (LEZ) and the Ultra Low Emission Zones (ULEZ). When you input your location on our website before booking, our quoted price for pick-up and drop-off within these zones already incorporates these charges. We factor in the congestion fees as needed and present you with the final quote, ensuring there are no additional costs later on.

We provide a diverse selection of vehicles to cater to our customers varied needs and purposes of visit. Our fleet is categorized into standard and executive classes.

For our business or Executive clientele:

E Class Mercedes (Executive): Can accommodate three passengers, two check-in luggage, and one hand-carry.
S Class Mercedes (VIP): Can accommodate three passengers, One check-in luggage, and Two hand-carry.
V Class Mercedes: Can accommodate Seven passengers, Six check-in luggage, and Four hand-carry.

For those on leisure trips or family holidays, we offer:

Saloon: Can accommodate three passengers, two check-in luggage, and one hand-carry.
Estate: Can accommodate three passengers, three check-in luggage, and two hand-carry.
MPV: Can accommodate four passengers, four check-in luggage, and three hand-carry.
MPV Plus: Can accommodate Six passengers, Five check-in luggage, and Four hand-carry.
8-Seater: Can accommodate Seven passengers, Seeve check-in luggage, and Seven hand-carry.
All our prices are transparent, ensuring there are no unexpected additional costs after booking.

Our company specializes in group transfers. The booking process is straightforward. After completing the initial form and following the given steps, you willll find an option for group transfers on the subsequent page of the booking form. Here, you can reserve multiple vehicles as many times as needed, and we are always ready to assist! Should you encounter any issues or have questions, our helpline is available around the clock for your convenience.

After booking a vehicle with us, you will receive an email detailing all aspects of your journey within two hours. This ensures clarity and eliminates potential misunderstandings. If you dont see the email in your inbox, please check your spam folder. If you still cant locate the email, feel free to reach out to our helpline or contact us directly at [email protected].

To cancel your ride with us, simply reach out to us via our helpline or email. When doing so, please provide your booking reference number to expedite the process. We recommend cancelling at least 24 hours before your scheduled journey. You can process all cancellations through our 24/7 helpline or by emailing us at [email protected].

For customers who made their payment using a credit or debit card, please note that the refund process will take approximately two business days. The refunded amount should then appear on your bank statement within an additional 4-5 working days.

For more details on our refund policy, please visit: https://www.british-airport-transfer.com/terms/

Absolutely, if theres an unexpected change in your plans, you can reschedule your vehicle with us. We accept changes made up to 24 hours before the scheduled journey time, subject to availability. To make these alterations, simply reach out to our 24/7 helpline or email us at [email protected].

Certainly! We are flexible in accommodating vehicle changes to better suit our customers needs. To make such adjustments, please contact us through our helpline or email. Dont forget to provide your booking reference number and specify your new vehicle preference. We will then send you an updated quote. Once payment or confirmation is received, we will update your booking accordingly.

British Airport Transfer accepts both cash and credit/debit card payments. You can choose to pay with a card during the online booking process, or opt to pay in cash upon completion of your journey.

British Airport Transfer is not responsible for any misplaced or lost items unless notified. If informed, we will thoroughly check the vehicle. If your belongings are found, we will arrange for them to be returned to you via a trusted courier service. Please note that the customer will be responsible for covering the courier service fees. Our helpline is available 24/7, 365 days a year for any queries or concerns. Alternatively, you can email us at [email protected].

Please be aware: Payment for the courier service must be made before the return of the package.