frequently asked questions

General FAQS

British Airport Transfers is open 24/7, all days of the year! Whenever you require our services, you can reach us at the active helpline numbers.

Yes! We offer services to everyone, even if someone else is booking. The procedure of booking a car is simple and can be followed to reserve a ride for your friends or loved ones!

It's very easy to spot our driver. Our chauffeur will be waiting at the pre-decided point with a placard bearing your name. When you book a ride with us, we send a detailed email to confirm the meeting point where the British Airport Transfer chauffeur will be waiting for you.

It's very easy to spot our driver. When the driver reaches the hotel where you are staying, he will wait for you in the reception hall. Your hotel concierge will also inform you of the pick-up but we ensure that the driver carries your name board to avoid any inconvenience.

In case you cannot locate the British Airport transfer chauffeur at the airport. you can call our live helpline and we can help you locate the driver. Our drivers have special instructions to be at the pre-decided meeting point but in case of any confusion, you can reach us at the 24/7 helpline!

Times for clearance vary according to domestic and international flights. If you are travelling domestically, it takes only 15-30 minutes but for international flights it can be 45-60 minutes.

Our quoted prices include all the expenses as we do not believe in additional charges. The meet and greet services are included in our regular charges. The car park charges are also included and on top of that we offer a 30-minute waiting time in case your arrival gets delayed. If our customers request pick up 45 minutes after the time of arrival of flight, then we will be waiting for them for up to 75 after arrival, free of charge! thereafter waiting time is chargeable as per our terms and condition.

Note: For further information regarding for waiting time charges please visit

For the Low Emission Zones (LEZ) and the Ultra Low Emission Zones (ULEZ), British government has fixed charges for all vehicles. Our charge of services for pick and drop to any of these areas are already mentioned in the initial quote when you enter the location on the website prior to booking. We apply the congestion charges where applicable and then show the quote to customers, so there are no add-on charges for later.

For a variety of customers, we offer a wide range of vehicle to suit their needs and nature of visit. Our car fleet is divided in standard and executive categories. For our business tourists we have E Class, S Class and V Class Mercedes.

The Executive, or E Class Mercedes can accommodate four passengers, two check-in luggage and one hand carry.

The S Class VIP vehicle can carry three passengers, two check-in luggage and a hand carry.

The V Class can accommodate seven passengers, six check-in luggage and four hand carry.

In case you require a vehicle for a simple family holiday or for informal trips; we have 4 different kinds of vehicles.

Our Saloon can carry four passengers, two luggage and one hand carry bag.

The Estate vehicle has a capacity of four passengers, three luggage and two hand carry.

The MPV can carry five passengers, four luggage and three hand carry.

MPV Plus has a capacity of six passengers, five check-in luggage, four hand carry.

Lastly, for a big family outing or a big group of friends, we offer the 8-seater, which can seat 8 passengers, seven luggage bags and seven smaller bags.

Our company is specialised for group transfers The procedure for group transfers is fairly easy. After filling the form and going through the various steps, you can choose the option of group transfers on the continuing page of the booking form where You can book as many vehicles as many times as you require and we will be happy to provide! In case of any confusion or problem, you can call our helpline at any time.

British Airport Transfers will send you an email within two hours of booking a vehicle with us. This email will mention all the details of the journey so there will be no confusion. In case you dont receive the email, check spam folder. If the email is not received at all, you can inquire through the helpline or just email us at

You can cancel your ride by informing us through the helpline or email. You must mention the booking reference number to avoid any delays. We always suggest cancellation for at least 24 hours prior to journey time. All cancellations can be done on the 24/7 helpline or the email address:
Customers must keep in mind that if they had paid using their credit or debit card; the payment refund procedure will take two working days to be reversed and will show in your bank statement after another 4-5 working days.

Note: For refund policy please visit

Yes you certainly can reschedule the vehicle in case of unforeseen change of plan. We accommodate changes 24 hours prior to the journey time as per availability.
Again, the changes can be made on the 24/7 helpline or the email

Yes of course! We allow changes of vehicles to suit our customers better. Our helpline and email address can be used to make the required changes. Remember to mention your booking reference number and also the new preference. A second quote will be sent to you and upon payment or confirmation, we will update the status of your order.

British Airport Transfer accepts cash as well as credit/debit cards. you can pay through the card when you make the booking online or you can pay cash at the end of the journey.

British Airport Transfer does not bear responsibility of misplaced or lost possessions if you do not inform us! Upon informing, we will inspect the car and if we find your property, we will send it to you through a reliable courier service. However, the charges of this courier service will be borne by the customer. You can always reach us on our helpline, which is live 24/7, 365 days a year. You can also email us on

Note: All courier service charges will be payable prior to package being return.

Anywhere you need us to take you? Call Us 02082482085