frequently asked questions

General FAQS

We are available 24/7. Our helplines are always active, including all public holidays.

Yes you can book on behalf of someone else. Simply follow the booking procedure and enter passenger's name and details including your and his/her email address. So both of you can receive a booking confirmation email.

Its very easy to spot our drivers. Your driver will be at arrivals hall displaying your name on a board. Once you will book with us you will receive booking confirmation by email along with the instructions of meeting point for the airport or the Seaport.

It's very easy to spot our driver. Your driver will be waiting at Lobby displaying your name on a board. You will also get a phone call by the company or the driver before pickup time.

Incase of any confusion you can call us on our 24/7 helpline or 24/7 live support on our website. The company will help you locate your driver.

For international flights we recommend 45-60 minutes and for domestic flights 15-30 minutes to clear from customs and baggage. But you can decide whatever time suits you.

Yes the prices we quoted online included meet & greet and airport car park charges. We also offer 30 minutes free waiting time after your desired pickup time.

For example if you are arriving at 10:00 am and you need a pickup 45 minutes after landing than the next 30 minutes waiting time would be free. In total you will have 75 Minutes waiting time, thereafter waiting time is chargeable as per our terms and condition.

Please Note: For further information regarding for waiting time charges please visit https://www.british-airport-transfer.com/terms-conditions/

Congestion charges (LEZ / ULEZ) are the charges made to drive into an area, mostly a city centre due to heavy traffic or other reasons. These charges are implemented by the government only. So the prices quoted online already include congestion charges only where they are applicable.

Note: LEZ is Low Emission Zone and ULEZ is Ultra Low Emission Zone)

We offer variety of Vehicle as per your requirement. e.g Saloon, Estate, MPV, MPV Plus & 8 seater. We also specialised for executive transfers i.e Executive (E class Mercedes), VIP (S class Mercedes) & Executive MPV Plus (V Class Mercedes).

Standard Vehicles:
Saloon: It can carry maximum four Passengers two Check-in Luggages and one hand Carry.

Estate: It can carry maximum four Passengers three Check-in Luggages and two Hand Carry.

MPV: It can carry Maximum five Passengers four Check-in Luggages and three Hand Carry.

MPV Plus: It can carry Maximum Six Passengers Five Check-in Luggages and four Hand Carry.

8 Seater: It can carry carry Maximum 8 Passengers seven Check-in Luggages and seven Hand Carry.

Executive Vehicles:
Executive: It can carry Maximum four Passengers two Check-in Luggages and one Hand Carry.

VIP: It can carry Maximum three Passengers two Check-in Luggages and one Hand Carry.

V Class Mercedes: It can carry Maximum seven Passengers six Check-in Luggages and four Hand Carry.

Our company is also specialised in group transfers and we have a very easy booking procedure for our customers.

1. Fill up the first booking form by selecting your pickup and drop off location, payment (Cash / Card), transfers type (Single / Return) and search.

2. On the next page select the option of Group transfers where You can select multiple vehicle and also add the quantity of each selected vehicle.
In case of any confusion or difficulty in booking online you can call us on our 24/7 helpline number or 24/7 live support.

It takes maximum two hours to get confirmation by email. If you don't get confirmation within this time you can contact us with our 24/7 help line (02082482085), 24/7 Live support or via email at info@british-airport-transfer.com

You can cancel booking anytime by sending us email at info@british-airport-transfer.com with booking reference number or you can call us at our 24/7 helpline (02082482085) or via 24/7 Live Support to cancel booking. Once you will cancel booking you will get confirmation by email and we will process refund within two working days.
Once we will process your refund it will take further 4-5 working days to appear in your statement.

Yes, you can amend journey date and time by calling us with our 24/7 help line (02082482085),24/7 Live support or via email at info@british-airport-transfer.com with booking reference number.Once you will amend any changes we will resend you updated confirmation by email.
Note: Please allow at least 24 hrs prior to journey time for any amendment.

Yes, you can upgrade vehicle by calling us with our 24/7 help line (02082482085), 24/7 Live support or via email at info@british-airport-transfer.com with booking reference number. Once we will upgrade you vehicle we will resend you updated confirmation by email with the new price difference as per vehicle.
Note: Please allow at least 24 hrs prior to journey time for vehicle upgrade

Yes we do accept cash on the completion of journey or you can pay by card while booking online or our the phone with our 24/7 Help Line (02082482085).

Incase if you think you have forgotten something in one of our drivers vehicle, please contact us as soon as possible to our 24/7 helpline (02082482085) or 24/7 chat support by visiting www.britiish-airport-transfer.com or you can also sent email at info@british-airport-transfer.com with booking reference number and lost item details in order to complete lost & found form.
Once we will spot or find misplaced items, we will contact you and will arrange for courier serve to return the items for you.
Note: All courier service charges will be payable prior to package being return.

Anywhere you need us to take you? Call Us 02082482085

Translate »
Minimum 4 characters